Refund policy

Proof Store Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility Criteria:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return:
To start a return, you can contact us via:

Please note that returns should be coordinated with our team before being sent back to our Faisal branch.

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can make it right.

Non-returnable Items:
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.